How to exclude EngagePHD from McAfee LiveSafe VirusScan scanningTags: McAfee PingPlayer LiveSafe Security antivirus Windows Player
In some cases, the antivirus McAfee LiveSafe has been reported as deleting PingPlayer.exe from Windows computers. The following steps show how to make an exception so that the PingPlayer.exe file is not deleted by a virus scan.
(Source: McAfee KB)
NOTE: Excluding a file from the Real-Time Scanner does not prevent malware from being detected. Rather, it allows you to exclude known safe files and applications from being scanned to improve their performance. When you select a file or application .exe to be excluded, the act of excluding it could cause it to be detected if it is malware. In this case, the file or .exe would disappear from the browse screen and appear in quarantine.
To exclude known safe files and applications:
- Open your McAfee Security suite.
- Click Real-Time Scanning: On.
- Click Excluded Files.
- Click Add file.
- Browse to, and select, the PingPlayer.exe file from the EngagePHD folder:
C: > EngagePHD > EngagePHD > PingPlayer
PingPlayer.exe should no longer be scanned by the Real-Time Scanner.